EUC Hands & Feet Support
SVN support team connects with end user to understand the issue faced & resolve it within SLA.
- Improved productivity minimizing the risk of service disruption in a cost-effective way
- Prompt attention and action to solve issues so schedules and expectations are met
- Single point of contact
On-Call Support is beneficial not only for critical incidents that must be solved for short-term projects such as:
- Initial product installs and ramp-up
- Go-live/production cut-overs
- Product/version upgrades
DC Hands & Feet Support
SVN support team connects with Data Center team to understand the issue faced & resolve it within SLA.
- End to End Vendor Coordination
- Timely update to stakeholders
- Day end & Month End operations and reporting
Physical Asset Verification
SVN team performs physical asset verification (PAV) across all locations of India & Middle East region which includes any IT & non IT assets.
Server & Network Configuration
SVN team performs Server & Network configuration across any locations of India, Middle East region for new network devices & while movement of network devices.
Branch Shifting
SVN team performs branch shifting activities across all locations of India & Middle East region by taking necessary backup of devices , de-connecting of devices & reconnecting of devices at new locations. Also ensure plug n play smooth activity for end customer.
Branch Signoff
SVN team performs branch sign-off activities across all locations of India & Middle East region by ensuring all new configured devices are working as per SOW & getting sign-off from all respective teams for operations to go live.
Asset Refresh
SVN team performs asset refresh activity across all locations of India & Middle East region by taking necessary backup of devices , decommission from system & commission new assets against old assets by installing new programs/applications as per end customer requirements.