We have the following requirements. Mail your Resume to HR@svnindia.com Kindly mention the subject as Application for the post - Skill Name  
S/N Skills Role/Job Description Academics/Knowledge/Hands-on
1 Help Desk Level -1 Accepts user calls. Provides basic level telephonic support to users. Logs and manage user calls in the Call Management System. Escalate to different support groups and Management Teams as per procedure. Generate reports from the system as per defined process. Graduate/Diploma engineering/Excellent communication skills/English & local Language knowledge/experience in customer handling/process oriented/hands on/staying nearby to site/telephone handling skills/team player/know how to get job done
2 Help Desk Level-2 Helpdesk support engineers for remote support for windows platform & standard applications. Skills: Windows 2000, Windows XP, MS office, Lotus Notes email installation and support, very good communication & customer management skills. Graduate/BSc/ 3 yrs Technical Diploma/ BE. Desired certification MCP, MCSE, CCNA.
3 Desk side FM engineer Level- Performs installations, maintenance, and repairs on customer equipment working primarily on site. Determines site and equipment requirements; outlines interdependencies. Understands customer goals; identifies consequences of various solutions. Configures system hardware, software and network components. Assembles and integrates system/product, and verifies system/product operation. Graduate/Diploma /certification/working experience on branded machines/knowledge of hardware troubleshooting/own conveyance/ready to stay back if needed/OS knowledge/ good effective communication


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