||Help Desk Level -1
||Accepts user calls.
Provides basic level telephonic support to
users. Logs and manage user calls in the Call
Management System. Escalate to different support
groups and Management Teams as per procedure.
Generate reports from the system as per defined
engineering/Excellent communication skills/English
& local Language knowledge/experience in customer
handling/process oriented/hands on/staying
nearby to site/telephone handling skills/team
player/know how to get job done
||Help Desk Level-2
engineers for remote support for windows platform
& standard applications. Skills: Windows 2000,
Windows XP, MS office, Lotus Notes email installation
and support, very good communication & customer
3 yrs Technical Diploma/ BE. Desired certification
MCP, MCSE, CCNA.
||Desk side FM engineer Level-
maintenance, and repairs on customer equipment
working primarily on site. Determines site
and equipment requirements; outlines interdependencies.
Understands customer goals; identifies consequences
of various solutions. Configures system hardware,
software and network components. Assembles
and integrates system/product, and verifies
/certification/working experience on branded
machines/knowledge of hardware troubleshooting/own
conveyance/ready to stay back if needed/OS
knowledge/ good effective communication